We promise to impress you when you make your next order. Already, we are discussing with other express courier services to ensure our customers get their orders in time. We are very sorry for truncating your plans for these products, and we will do our best to ensure this never happens again. I understand that those products were required for urgent purposes.ĭespite our effort to deliver your order on time using Skynet Express Delivery Service, it's quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products. I am very sorry about the difficulty you encountered recently before receiving your last order from us. For any other question or request for assistance, you can call me directly on +2348157479837.Ĭustomer Service Manager Customer Service Email Example 2: Delay of Customer Delivery It is obvious from this incidence that our assistant sales personnel require adequate training for effective delivery. I want to use this opportunity to tell you that I am sorry for the difficulties you have encountered as a result of this problem. I have discussed with our Sales Director at the Hill Stone Mall, and he has been directed by me to make a complete refund and make a 10% discount on your next purchase. Therefore, your recent experience is unjustifiable. One of our strengths is the way we respond to our customers promptly.

We are very sorry for such destabilizing encounters you have been faced with. Thanks for your email to notify us of the difficulties you have been experiencing with our mall recently. Customer Service Email Example 1: Dissatisfied Purchase Experience Here are five customer service email examples to guide you in responding to customers professionally.

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